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Two wooden figures separated by a block wall with lightning symbols representing workplace conflict and communication barriers

Managers may be making workplace conflict worse: Try non-directiveness instead

Anna Shields

A quick and direct ‘fix’ for conflict situations, whilst tempting for all involved, is not always the best route for individuals or teams. How can organisations build non-directive skills in managers so that employees can take greater ownership of resolving workplace conflict? Anna Shields sets out the benefits of non-directiveness.  When it comes to conflict at work, the most natural…

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TJ conference date update

Training Journal

The TJ Conference: L&D Means Business will now take place on 16 March 2027. This gives organisers more time to…