In this episode, experts from the Learning and Development field discuss navigating disruption caused by AI, societal changes, and evolving learner behaviours. Key insights include leveraging disruption for innovation, the importance of accessibility in DEI efforts, and the shift towards meeting learners on modern platforms. Emphasising a purpose-driven approach, the episode provides actionable advice for leaders and trainers to harness change effectively.

Speakers include:

⁠Laura Overton⁠

⁠Niki Hobson⁠

⁠Donald H Taylor⁠

⁠Susi Miller⁠

⁠Jeremy Snape⁠

⁠Steve Wheeler⁠

⁠Jane Bozarth

Transcript summary:

Created by ChatGPT

This podcast episode, recorded at live events, addresses the pervasive theme of disruption in various forms such as AI, political and financial upheaval, and climate change. The episode features insights from prominent voices in L&D, discussing how to navigate and leverage these disruptions.

Laura Overton, Founder Learning Changemakers and Co-creator of Emerging Stronger: Laura emphasises that disruption has always been present, but how L&D professionals respond to it is crucial. She uses the metaphor of a weather storm to describe disruption: some put up umbrellas and wait it out, while others harness the storm’s energy for change. High-performing teams are those that adapt and use disruption as an opportunity. Laura advises leaders to create safe environments for their teams to innovate and for trainers to notice and lean into disruptions in their training environments. Laura highlights the importance of agency at all levels of an organization, encouraging everyone to contribute positively to the culture.

Don Taylor, Chair of the Learning Technologies Conference: Don discusses AI’s disruptive impact on the L&D industry. He clarifies that it’s not AI itself but people’s reactions to it that cause disruption. AI’s power lies in its ability to perform tasks at a scale previously unimaginable, like coaching at a large scale. The real challenge is integrating AI into organisations effectively, ensuring trust and proper use. Don suggests learning from successful AI implementations to overcome barriers and stresses the importance of aligning AI with organizational goals and building trust.

Nikki Hobson, Learning Design Specialist at the BBC: Nikki advocates for meeting learners where they are, such as on platforms like TikTok, rather than relying solely on traditional LMS. She challenges the notion of tracking completion rates, suggesting a focus on business impact and behaviour change instead. Nikki encourages losing some control over content to measure real-world impact, breaking down silos, and collaborating with other departments to improve overall effectiveness.

Susi Miller, Founder and Director of Ela Hub: Susi discusses accessibility within the context of diversity, equity, and inclusion (DEI). She notes that accessibility often gets overlooked in DEI efforts. Disruption in this area often comes from grassroots levels, with designers and developers pushing for accessible learning content. Susi emphasizes the importance of making accessibility a priority at all levels, starting with individuals who can influence their teams and organizations.

Jeremy Snape, Founder of Sporting Edge: Jeremy, a former professional cricketer turned high-performance consultant, talks about the importance of a purpose-driven approach over a goal-driven one. He explains that focusing on long-term impact and growth fosters intrinsic motivation. Jeremy highlights that learning and development should nurture continuous improvement and curiosity, integrating performance and progress into everyday organisational culture.

Steve Wheeler, Lecturer, Writer, and Broadcaster: Steve shares his approach to disruptive teaching, such as flipping the classroom and using interactive methods to engage students actively. He emphasises the importance of taking risks in teaching and using technology to enhance learning. Steve advocates for making education public and engaging wider audiences through platforms like Twitter.

Jane Bozarth, Director of Research at The Learning Guild: Jane discusses how learners’ understanding of how they learn has evolved. She notes that learners are now more inclined to solve problems using readily available resources like Google and YouTube, rather than traditional, structured learning methods. Jane highlights the need for L&D professionals to provide accessible, bite-sized learning resources that align with this behaviour. She also addresses the challenges of learners’ sometimes passive attitudes and the importance of teaching effective search and problem-solving skills.

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