Sales & customer service

7 Minutes

Business and industry Creativity & innovation Delivering learning & training Features For experienced L&D professionals For freelancers, consultants & small businesses For L&D managers For senior L&D Leadership Sales & customer service Skills Understanding Business

Bringing L&D to centre stage: How improv elevated the learning experience

Sian Harrington 17 October 2024

Neil Mullarkey’s theatre improvisation techniques prepare leaders for the unpredictable nature of real-world business interactions – all while boosting the impact of the L&D function For learning and development professionals, standing out in […]...

4 Minutes

Business and industry For experienced L&D professionals For freelancers, consultants & small businesses For HR For L&D managers For new to L&D For people managers For senior L&D Future of work Interviews Sales & customer service Strategy Talent

TJ interviews: CEO and sales transformation expert Matt Webb

Jo Cook 4 October 2024

Jo asks Matt Webb to reveal the modern secrets to improving your organisation’s sales technique Training Journal: A lot of people have a specific, negative, impression of someone who is […]...

6 Minutes

Blogs Delivering learning & training For freelancers, consultants & small businesses For L&D managers For new to L&D Learning design Sales & customer service

Online course creation top tips: Two reasons your online course isn’t selling

Ginette Tessier 29 May 2024

Ginette Tessier helps us to overcome that challenges of our courses not being popular in-house or not bringing in the money As a trainer, there’s a very good chance that […]...

5 Minutes

Change Creativity & innovation Culture Engagement Features Leadership Management Organisational development Sales & customer service Skills Talent

The impact of positive workplace culture

Luke Smith 3 August 2023

Luke Smith looks at boosting productivity and customer experience by focussing on organisational culture A strong workplace culture is key to the long-term success of your business. A recent survey […]...